Outsource Receivables, Inc.’s collection strategy is to maximize netback and liquidate accounts for clients.  A variety of factors influence our strategy, including optimizing productivity, emphasizing the importance of the actual call, developing and implementing proven work plans, measuring quality, prioritizing accounts, and responding quickly and professionally to any complaint or dispute.  Our work plans include steps that address the unique recovery issues associated with each medical client.  By promoting effective negotiation skills and focusing on the unique recovery issues associated with the medical industry, we are able to maintain the dignity of the customer and achieve the highest possible financial return for our clients.

Our customer service department will load the account (s) into our Debt-Master computer system within 24hrs. We accept paper claims or a disc with all of the data.

The 30-day acknowledgement letter under Outsource Receivables, Inc. name will be sent out the day the account is entered into the system informing the patient all communications should now be directed to our office.

The accounts will be assigned to a collectors unit immediately, which collector who receives the account will depend on the dollar size and the client. The first attempt to make contact will be made within 24hrs of receiving the account.

If the patient cannot be reached using the information provided the account will then be sent to our skip-tracing department for further investigation. The experienced tracer will then use on-line services and a credit bureau report to find new information that will lead us to the patient. 

The collector will keep in contact with the patient every 3-7 days via the phone and in writing in an attempt to prompt payment in full or a reasonable payment plan. The collector calls will vary from 8 A.M. to 9 P.M. If the first collector is not making progress then the account is forwarded to another collector hoping the change of personality will prompt the desired result.

A toll free number will be provided for use to those consumers who have had accounts placed with ORI.

The patient will be reported to the credit bureau if a set arrangement is not being followed through upon as agreed or the account is not paid in full by the 90th day of being at Outsource Receivables, Inc. This information is reported to the three major bureaus on a monthly basis. The changes that take place each month will automatically be updated two all three bureaus. If the account is not resolved the information will be public record for 6 years from the last payment date.

If the collectors are not making progress and they have met all the requirements the account will then be reviewed by the Collection Manager. He will decide if the account should be called further to offer a settlement agreement, recommended  for legal review or to be closed due to other circumstances.

We commit to a zero tolerance for collection actions or activities that result in legitimate complaints. That is why we endorse a collection philosophy based on recovering accounts proactively and with integrity. We concentrate on treating the customer with dignity and respect in all cases. We do not work under the old “debtor” paradigm, but rather, we endorse an environment focused on customer service. In Addition, our culture facilitates gaining the customer’s cooperation through adherence to state and federal laws, fairness, helping customers maintain their credit by payment, and problem solving with customers to reach a payment plan rather than accepting excuses for nonpayment.